Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Crypto & Bitcoin Casinos — to flag a bonus term that has changed, report a withdrawal problem at a site we list, correct something we got wrong, or ask how we rank crypto casinos in the first place. Email is the only channel we run, and a person reads every message.
Email us directly
Write to [email protected]. We aim to reply within two working days. If your message concerns a factual error on a live page, say so in the subject line and we will look at it ahead of general correspondence.
One thing we cannot do: we are not a casino, we do not hold your funds, and we have no account access at any operator. If your deposit is stuck, your withdrawal is pending, or your account has been limited, the operator's own support desk is the only party that can act. Contact them first, then tell us what happened — patterns in reader reports genuinely affect how we score a site.
What to include so we can actually help
- The casino name, exactly as it appears on our list.
- The page on mintlola.com you are referring to, if any.
- The coin involved — BTC, ETH, LTC, USDT, USDC, DOGE or another altcoin — and whether it was an on-chain deposit or withdrawal.
- Rough dates and amounts in USD terms. No wallet seed phrases, private keys, passwords or 2FA codes, ever. We will never ask for them and any message containing them is deleted.
- Screenshots of bonus terms or support replies, if you have them.
Reasons readers get in touch
- Bonus terms have moved. Crypto casino bonus offers change often — playthrough multiples, maximum bet while wagering, game weighting, expiry windows and cashback percentages all shift without notice. If what you see at the cashier differs from what we publish, tell us.
- Payout speed disputes. Advertised "instant" withdrawals are the operator's claim, not a tested result. If confirmations took hours or a manual review was triggered, that is useful to us.
- Verification demands. Sites marketed as low-friction or no-KYC still reserve the right to request ID under their terms, typically on large cash-outs or after a security flag. Report it and we will note it.
- State access. Offshore operators self-restrict different US states and change those lists. If a site blocked or accepted you somewhere our page says otherwise, we want the detail.
- Corrections, licensing questions and partnership enquiries. Including anything about how commission works here.
- Responsible gambling. Mention it and we will point you to support resources rather than product pages.
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement does not buy a position in our rankings and it does not soften a review. Sites we have commercial relationships with are held to the same checks as those we do not, and every listing carries at least one drawback because every one of them has one. If you think a page reads like an advert, email us and say which part.
Questions about specific operators we list
We get more mail about a handful of names than all the others combined. Short notes on the three most asked about, so you know what we already have on record before you write.
BetPanda — the cashback question
Top of our list on editorial rating (10.0), largely because its headline is a recurring 10% weekly cashback rather than a one-off deposit match. Recurring cashback suits players who stay at one site for months; it is worth far less to someone making a single deposit. Material conditions matter here — cashback schemes normally calculate on net losses over a defined week, pay in a set coin, and may carry a minimum loss threshold or a small playthrough before the credit can be withdrawn. Check the promotions page for the current wording before you rely on it. The limitation: with no large upfront match, the first-deposit value is thinner than at sites offering a triple-digit percentage, and cashback only pays when you are down.
CoinPoker Casino — a poker room with a casino attached
Listed at 9.9 and included because it comes at crypto gambling from the poker side, which is why readers ask about rake, tables and cash-game traffic as often as they ask about slots. The advertised welcome offer is a 150% match up to $2,000. Deposit matches of that size are almost always released in increments as you clear playthrough rather than credited in full at signup, and they carry wagering requirements, a maximum qualifying deposit and an expiry date — read those before depositing, because an unclearable bonus is worth nothing. Limitation: if you have no interest in poker, a chunk of what makes this site distinctive is irrelevant to you.
Cryptorino — Bitcoin-denominated bonus
Also rated 9.9. It stands out because its 100% match is capped in BTC (up to 1 BTC) rather than in dollars, with 10% weekly cashback alongside. A Bitcoin-denominated cap means the dollar value of your bonus moves with the market between the moment you claim it and the moment you finish wagering — up or down. That is a real risk, not a footnote. Wagering requirements, time limits and eligible games apply as usual. Limitation: the volatility exposure cuts both ways, and players who want stable dollar value are better off depositing in USDT or USDC where the site allows bonus claims in stablecoins.
Bonus structures across the sites we list
Every figure below is the operator's advertised headline, not a payout we have verified. All of them come with wagering or playthrough requirements, time limits, eligibility rules and maximum bet caps set by the operator. Always read the promotion terms at the cashier.
| Site | Advertised headline offer | Bonus type |
|---|---|---|
| BetPanda | 10% weekly cashback | Recurring cashback |
| CoinPoker Casino | 150% welcome bonus up to $2,000 | Deposit match |
| Cryptorino | 100% match up to 1 BTC + 10% weekly cashback | Match plus cashback |
| Punkz | 20,000 USDT welcome bonus + 15% cashback | Stablecoin match plus cashback |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | Daily cashback plus spins |
| Winna | Up to 60% rakeback and 25% instant cashback | Rakeback plus cashback |
| Thrill | Up to 70% rakeback + 10% cashback | Rakeback plus cashback |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | Staged deposit matches |
| Wild.io | Up to 350% across first three deposits + 200 free spins | Welcome package |
| Vave | Up to 550 USDT + up to €75 free bet + 5% cashback | Mixed casino and sports |
Rakeback and cashback percentages are usually tiered — the top figure applies to the highest VIP or loyalty level, not to a new account. Free spins normally carry their own separate wagering on winnings.
Money questions we answer by email
There is no fee to register at the sites we cover, but you fund play with your own cryptocurrency and you can lose it. Deposits and withdrawals are on-chain, from a self-custody wallet or an exchange account. That brings network and gas fees — small and fast on Litecoin or Dogecoin, variable on Ethereum depending on congestion, and dependent on mempool conditions for Bitcoin. Confirmation times vary by coin and by how many confirmations the operator requires before crediting.
Withdrawals are where the questions cluster. Operators set minimum and maximum limits per transaction and per day, and larger cash-outs often trigger a manual review even at sites that advertise instant payouts. Stablecoins such as USDT and USDC are the common choice for players who want to avoid price swings between deposit and withdrawal; holding a balance in BTC or ETH means your bankroll moves with the market whether you are playing or not. If you write to us about a payout, tell us the coin, the network you used and the quoted limit — wrong-network transfers are one of the most common ways readers lose funds, and they are usually unrecoverable.
Games and other products, for context
Most sites on our list run the same broad categories: slots from third-party studios such as Pragmatic Play and NetEnt, live dealer rooms with blackjack, roulette and baccarat run by suppliers including Evolution, and in-house originals — crash, dice, plinko and similar — which are often provably fair, meaning you can verify each round's result against a published seed. Third-party slots rely on RNG certification instead. If you email about fairness, tell us which category you mean, because the verification method is different for each.
Several of these brands also run sportsbooks alongside the casino, and CoinPoker is built around poker. Those products sit under separate terms: sports bonuses and free bets like Vave's typically have their own qualifying odds and settlement rules, and poker rake is not the same as casino wagering when it comes to clearing a bonus. A casino bonus rarely converts across product lines. If you are reading our UK-focused rundown of casinos outside GamStop, note that different rules and protections apply there.
Legal standing, eligibility and age
You must be at least 18 to use these sites, and 21 where the operator or your state sets that as the minimum — check the site's own terms for its stated age limit. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. For most US players they sit in a legal grey area, and we will not tell you otherwise. Regulated online casino gaming exists in only a handful of states, and those operators do not run on crypto. State laws differ and some states are explicitly restrictive; offshore sites self-restrict certain states and those lists change. Check the rules where you live before you deposit, and do not ask us how to get around a geoblock, a state restriction or an identity check — we will not answer that.
US players are generally liable for tax on gambling winnings and on crypto gains. That is general information, not advice; speak to a qualified tax professional about your own situation. The same goes for legal questions — consult an attorney licensed in your state.
Play safe
Gambling costs money over time and no bonus, rakeback tier or fairness proof changes that. Crypto adds a second layer of risk: your balance can fall in dollar terms while you sleep. Only stake what you can afford to lose, set deposit and loss limits where the site offers them, use two-factor authentication on your account, and never chase a losing session. Offshore sites may not provide the same player protections, dispute routes or self-exclusion tools as state-regulated operators. If gambling stops being fun, help is free and confidential through the National Problem Gambling Helpline on 1-800-GAMBLER.
What happens after you write
Your message goes to an editor, not an autoresponder. Corrections are checked against the operator's live terms and the page is updated with a revised fact-check date — our current review date is Sep 23, 2026. Where something is disputed or unverifiable we say so on the page rather than guessing. Reports of slow or refused payouts are logged and weighed when we next revisit a listing.
If you want to know why a site ranks where it does, ask — we will walk you through the factors we use: supported coins, on-chain deposit and withdrawal handling, bonus terms as written, licensing, game range and provider mix, support responsiveness and how clearly the operator states its state restrictions. Commission plays no part in that order. Send your question to [email protected] whenever it suits you, and please be as specific as you can.